Refund Policy
Thank you for shopping with Vonoli Organic. We aim to provide you with high-quality organic products and exceptional customer service. Your satisfaction is our priority. Please read our refund policy carefully to understand your rights and our obligations.
1. Refund Eligibility
We offer refunds for the following situations:
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Damaged or Defective Products: If the product you received is damaged, defective, or not in good condition, please contact us within 14 days of receiving the item. We may request evidence such as photos to process your refund.
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Incorrect Items: If you received the wrong item, please notify us within 14 days of receiving the product. We will provide instructions for returning the incorrect item and send you the correct one.
2. Non-Refundable Items
Certain items are not eligible for refunds:
- Perishable Goods: Due to the nature of our organic products, we cannot accept returns or offer refunds for perishable goods.
3. Refund Process
To initiate a refund, please contact our customer support team at [contact email] with the following information:
- Your order number
- Details of the issue (damaged, defective, or incorrect item)
- Relevant photos or evidence, if applicable
Our team will review your request and respond within 1-3 business days with further instructions.
4. Refund Options
Upon approval of your refund request, you may choose one of the following options:
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Refund to Original Payment Method: We will refund the purchase amount to the original payment method used for the order. Please allow 1-3 business days for the refund to be processed.
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Store Credit: You can opt for store credit, which can be used for future purchases on our website.
5. Contact Us
If you have any questions about our refund policy, please contact us at vonoliproducts@gmail.com or call 4705775211.
Vonoli Organic reserves the right to amend this refund policy at any time. Please check this page periodically for updates.